Refund policy

Return & Refund Policy

Because every product is custom printed on demand, we cannot accept returns for change of mind or incorrect size selection. We stand behind our quality, so if something is wrong with your order we will make it right.

Damaged, faulty or incorrect items

If your item arrives damaged, defective, misprinted, or is not the item you ordered, contact us within 30 days of delivery. We will send a free replacement or issue a full refund.

How to request a replacement or refund

Email contact@urbanlayer.shop with your order number and a clear photo of the problem. No need to send the item back unless we ask you to.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.

Cancellations

Orders can be cancelled or changed within 1 hour of purchase, before production starts. See our Cancellation & Modification page for details.

Contact

Email: contact@urbanlayer.shop