Cancellation & Modification
Cancel an order
You can cancel your order free of charge within 1 hour after placing it. Email us with your order number and we will cancel it and refund you in full.
Change an order
Need to change the size, color or shipping address? Contact us within 1 hour after placing your order and we will update it before production starts.
After production starts
Once your item has gone into production we are not able to cancel or change it, because it is made just for you. If there is a problem when it arrives, please see our Refund Policy.
Still need help? Email us at contact@urbanlayer.shop or submit a ticket.